FAQs

1. What products does DreameAura sell?
We offer a wide range of products including health and beauty items, smart gadgets, fitness gear, toys, car accessories, and home and kitchen essentials.

2. Do you deliver across Saudi Arabia?
Yes, we deliver to all major cities and regions across KSA.

3. How long does delivery take?
Orders are usually delivered within 3–7 business days after processing.

4. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and link to follow your delivery.

5. Can I return a product?
Yes, returns are accepted within 14 days if the product is unused and in its original packaging.

6. How do I request a refund?
Email us at hasnatahir1212@gmail.com with your order number and reason for the return.

7. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.

8. Do you offer free shipping?
We occasionally offer free shipping promotions. Check our website or social media for updates.

9. What payment methods are accepted?
We accept secure online payments through debit/credit cards and other available payment gateways.

10. How can I contact customer support?
You can reach us anytime at hasnatahir1212@gmail.com for order help or general inquiries.